The iPhone Upgrade Plan is a Game-Changer →

Jan Dawson:

So why is this a big deal? Well, the reasons are fairly simple: it allows Apple to take over the primary relationship with the customer, relegating the carrier to a secondary role in relation to their device purchase. Yes, you’ll absolutely still have a direct relationship with the carrier, but it will now be exclusively around the service plan and you’ll no longer be dependent on the carrier for upgrading your device. You’ll now be able to put your carrier on autopilot while you have a much more active relationship with Apple, upgrading annually on a set schedule.

My favorite part about this is how it forces the carriers to compete. Looking forward to better reliability, customer service, and more competitively-priced service plans as the carriers bend over backwards to retain customers.